Lidar modules and tech support

I recently purchased a 360 lidar as some may have seen but I found something out as much as some modules are advertised to be easily installed not true .in fact the module I have doesn't even seem to have working SDK and driver on github there are about 4 or 5 packages and none of them work.and what is more frustrating is tech support who is trying hard doesn't seem to have the slightest idea of how to hook their module up to the nano and ros melodic and get it to work.it seems like if companies are putting out products and taking money they should know their own product inside and out. So that's my rant which I don't often do but its 8:04 eastern in the states I started this attempt at 1:28 am this morning no result if anybody knows how to get the ydlidar X2 module going then you're a genius let me know how you did it 👍😁  thanks for any advice 👍🌞😀