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Topic starter
2024-07-04 4:27 pm
Hello,
I have not worked with Arduino IoT Cloud for about a year. Had no issues at that time. I have now accessed it for a project but when I attempt to add an Arduino Device, I get message to install latest version of the Create Agent. I uninstalled the older version and downloaded/installed the latest version (ArduinoCreateAgent-1.5.0-windows-386-installer). However, I continue to get the message to install the latest version.
Looking at Task Manager, the Create Agent is not appearing as a running process, even though I have it in the system tray (Task Bar Win 11). I have installed, Uninstalled, run the installer as Administrator, all with same results.
Reading Help documentation it is suggested that my Firewall may be blocking so add it to the whitelist. I checked my Firewall and Security and the app is appearing in allowed apps so I'm ruling out a firewall issue. I have also restarted my computer with no change.
In the Install Arduino Cloud Agent page note the message Looking for the Cloud Agent before proceeding. This has been running for 30 minutes with no change.
Thanks in advance for any tips on what else I might check.
Ron Penrose
2024-07-04 5:07 pm
@ronpenrose Click on 'Show Hidden Icons' in the system tray. Rt click the arduino icon, click Goto Cloud. I just did that and started the iPhone Dashboard demo. I am looking at it on my iPhone now.
First computer 1959. Retired from my own computer company 2004.
Hardware - Expert in 1401, 360, fairly knowledge in PC plus numerous MPU's & MCU's
Major Languages - Machine language, 360 Macro Assembler, Intel Assembler, PL/I and PL1, Pascal, Basic, C plus numerous job control and scripting languages.
My personal scorecard is now 1 PC hardware fix (circa 1982), 1 open source fix (at age 82), and 2 zero day bugs in a major OS.
Topic starter
2024-07-07 4:02 pm
@zander Thanks for the response. As shown in third screenshot on this post, the icon is showing on the taskbar. When I right click I do there is no option to Go to Cloud. I am not attempting to go to iPhone Dashboard. I am simply trying to Add Device from the Cloud App on my desk computer. Again, this worked fine months ago and only running into the issue after installing the Create Agent update.
Ron Penrose
2024-07-07 4:28 pm
@ronpenrose I am on a Mac so things may be a little different, but I think your 3rd screenshot is indicating you need to install the agent. I de-installed the agent and when I click +New Device this is what I see (after a wait of maybe 10 secs) I am not sure what OS you are running, but it doesn't look like my Win11 PC. Here is a screenshot of the right hand bottom of the screen. When I initially looked, the Create Agent was hiding, so I clicked the arrow and clicked the agent icon and then it showed up. I also discovered if you rt click the bottom bar, you can click taskbar settings and can then enable it from there, probably across boots. I am enclosing a phone pic of the win screen, does yours look the same?
First computer 1959. Retired from my own computer company 2004.
Hardware - Expert in 1401, 360, fairly knowledge in PC plus numerous MPU's & MCU's
Major Languages - Machine language, 360 Macro Assembler, Intel Assembler, PL/I and PL1, Pascal, Basic, C plus numerous job control and scripting languages.
My personal scorecard is now 1 PC hardware fix (circa 1982), 1 open source fix (at age 82), and 2 zero day bugs in a major OS.
2024-07-13 4:11 pm
@ronpenrose Hi Ron, did you ever get the CreateAgent installed successfully?
First computer 1959. Retired from my own computer company 2004.
Hardware - Expert in 1401, 360, fairly knowledge in PC plus numerous MPU's & MCU's
Major Languages - Machine language, 360 Macro Assembler, Intel Assembler, PL/I and PL1, Pascal, Basic, C plus numerous job control and scripting languages.
My personal scorecard is now 1 PC hardware fix (circa 1982), 1 open source fix (at age 82), and 2 zero day bugs in a major OS.
2024-07-13 4:52 pm
@ronpenrose Here is a screenshot of the create agent on my Win11 PC. I don't know if or when it was updated, but I usually have all my machines set to be up to date. If mine is different than yours let me know. The first time I tried to add a new device it failed like yours did but then I realized I was clicking the wrong part of the screen. The second screen shot shows what to click. That worked perfectly. For board, I just used ESP32 Dev as my specific board didn't appear to be in the list.
First computer 1959. Retired from my own computer company 2004.
Hardware - Expert in 1401, 360, fairly knowledge in PC plus numerous MPU's & MCU's
Major Languages - Machine language, 360 Macro Assembler, Intel Assembler, PL/I and PL1, Pascal, Basic, C plus numerous job control and scripting languages.
My personal scorecard is now 1 PC hardware fix (circa 1982), 1 open source fix (at age 82), and 2 zero day bugs in a major OS.